Failure is not a problem if you have someone to fix it
You’re in the right place. At XPG Factor, we provide 2nd/3rd line support for mission-critical systems in logistics, manufacturing, fintech and other high-volume sectors.
Our engineers can take control of your software by analyzing logs, checking the server side, refining the code, and eliminating failures in a timely manner. Because stable system operation is our responsibility.
Are your operations complex, workloads intense, and downtime unacceptable? Then regular support is something that shouldn’t be neglected. After all, timely support – within 20 minutes – can help you avoid up to 85% of unplanned outages.
When support from your previous vendor is no longer available, the best way to keep things running smoothly is to outsource the task to independent specialists. This will save you from the unnecessary costs of software replacement.
Sometimes support takes a back seat, as the main forces are focused on developing new features. In this case, it can be delegated to a partner who will keep everything else running smoothly.
Is support only for fixing bugs? Trust us, it’s more important than you think.
Proactive monitoring and instant incident reporting prevent failures before they happen. And this early detection of problems helps you avoid unexpected costs that could hit your company’s wallet hard.
Regular updates and maintenance keep your software up to date, which means no unpleasant surprises. So your software stays up and running longer, saving you money and relieving your employees from having to learn new systems.
If your software is old or unique, and the former development team is no longer providing maintenance, don’t worry. With professional software maintenance service, you can guarantee stable performance regardless of your systems’ architecture.
Fewer failures mean more trust from your customers and partners. That’s how you build a successful business and a strong image. And our support service helps you keep your reputation intact.
Is your company small and only requires occasional updates? Or do you have a multi-layered business that needs constant monitoring? We offer flexible SLA formats optimized for your industry, your company size and your individual goals.
See on a real project how our developers together with the weekend-support team keep the systems running smoothly.
Complete control over every stage of your baggage journey
Leave a request through the form, send an e-mail or just call. Choose a way that is convenient for you.
We are always available – not only for support services, but also to talk to you.
In a free consultation, we’ll figure out what you really need – 24/7 protection or infrequent monitoring.
We’ll provide you with a document detailing all the terms and conditions of the support we offer.
If you like our plan, let’s start monitoring, alerting and fixing.
When you pick a support team, you’re choosing who stays by your side for the long run. Our experts combine trustworthiness, professionalism, and dedication so you can confidently rely on us.
With us, you don't have to worry about lost or hidden data, because all our work is completely transparent. We share regular reports on stability, security, and performance, so you always stay in control.
We know every business has its own goals, challenges and, of course, its own support requirements. That's why our team can easily adapt its work to your schedule and offer the most optimal support format for you.
Manufacturing, logistics, fintech, IT and other complex areas have many nuances. Fortunately, we've been working with highly loaded systems for a long time, so we know exactly how to keep them stable.
Even though we've been in the market for many years, we still strive to look forward and not just rely on what worked yesterday. Our experts follow trends, update their knowledge and learn new technologies to apply QA best practices in their work.
Nothing inspires us more than the sincere appreciation of our customers. It’s a clear sign we’re doing things right.
Dr.-Ing. Wilfried Klos
Head of Melting and Casting Technology
Research & Development
SMS group stands for future-oriented technology and outstanding service in plant construction and mechanical engineering for the metals industry. We are working with lots of companies all over the world. One of them is the software company XPG Factor. XPG Factor team managed to smoothly and fast enter to our processes. With their help, we reduced software maintenance costs and work hours for its support. Being flexible the team did their best to meet all our requirements, adjustments and accomplished the set of technological goals. XPG Factor proved to be a reliable and professional partner.
We would like to thank XPG Factor for their purposeful and flexible approach. We would definitely recommend them as software partner.
Fill out a simple contact form and at a free online meeting we will not only tell you about our services in detail, but also show you everything with real numbers and examples.
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Have a great day!