Smart system for premium tourism
Seamless logistics for high-end customer experience
A solution for next-level service
The smart logistics system is the natural next step after the success of the core DUBZ product, but this time, with a focus on the premium market. Designed specifically for luxury hotel guests, it follows an all-inclusive concept: baggage delivery is built directly into the travel package, freeing users from any hassle.
The main difference between this solution and the basic version is full automation and no manual entry. The client does not specify the address and does not confirm the order. All logistics is pre-built into the route, which includes 4 delivery endpoints – 4 elite hotels with which DUBZ cooperates.
Full process automation
The key feature of the solution is its integration with SITA – the world’s leading and virtually exclusive baggage tracking system. SITA monitors every step, from check-in to loading and unloading of luggage.
All this data is fed in real time into the DUBZ system, where delivery orders are automatically generated. As soon as the luggage arrives, SITA sends a notification to DUBZ and the system instantly creates a task, eliminating human error and reducing risks.
This automation level maximizes the speed and reliability of logistics and turns baggage delivery into a fully transparent and seamless process.
Flexibility on demand
Just like with the original solution, all tasks are automatically sent to Tookan. But this time, the system supports multi-point delivery. So, luggage can follow complex routes: for example, from airport to shore by car, then by boat to an island, and finally by car to the hotel. This flexible approach allows DUBZ to cover the unique needs typical for the high-end tourism segment.
Results & business value
Increased Operational Efficiency
Thanks to the system, nearly 90% of operations are now fully automated. That means leaner workflows, less routine stress, and more time for what really matters.
Expanded Service Reach
Multi-point delivery support opens the door to scaling the service across remote and hard-to-reach destinations – from island resorts and hotels with mixed transport options to complex custom routes.
Enhanced Flexibility for Error-Free Delivery
Even with a high level of automation, the system remains flexible and allows for manual data entry where needed. This is especially useful when the hotel room number becomes known only after the guest’s arrival. In such cases, the operator can easily add this info by hand to ensure the luggage is delivered accurately and on time. Thanks to this, each order is fully personalized and reaches the recipient without delays or errors.
New Revenue Streams and Market Position
The smart logistics system has significantly elevated the premium all-inclusive experience, which is especially valuable for upscale hotels and travel companies that aim to provide their customers with impeccable service.
What’s more, DUBZ’s close integration with partner tour operators and VIP services opens up new revenue streams and strengthens its position in the premium travel market.
Team composition
Technologies
Let your next project shape your success
We appreciate that you've taken the time to write us. Your message was received and we will get back to you with our answer as soon as possible.
Have a great day!