Baggage delivery management system

Where it all began

It all started with a minimalistic web application – the very first project was a static feedback form with just fields and selections.

However, in 2017, things turned around with a new goal for us and for DUBZ: to build a service that would make baggage delivery as convenient as hailing a cab. The system had to cover all aspects important to the user – luggage tracking, check-in, and storage.

Building a smartly architected system

The project followed an iterative approach – with regular syncs, hypothesis testing and intermediate demos, allowing us not just to complete tasks, but literally to assemble the product piece by piece.

During this time, the XPG Factor team was deeply involved in the process, often working beyond regular hours or on weekends to keep the project moving forward. This enabled us to remain responsive and adapt quickly to changing requirements.

Together with DUBZ, we successfully delivered a series of core solutions that form the backbone of their ecosystem: 

User-friendly website

The website was optimized to ensure that customers can easily book luggage delivery and make secure online payments. With a user-centered interface that provides seamless navigation, customers get the simplest and most comfortable experience possible when interacting with the service.

Admin panel for order management

The center of the whole system is a flexible admin panel. The interface is designed with the specifics of DUBZ processes in mind – clean, intuitive and uncluttered. The panel is equipped with advanced filtering and search mechanisms, which allows administrators to instantly find the necessary orders and manage them.

Delivery operations management system

Our teams have developed and implemented a powerful logistics module that has transformed baggage delivery management into a convenient and intuitive process. With just a couple of clicks, it’s possible to create a pickup or delivery task, assign a driver, and instantly track task progress. And thanks to GPS data and automatic updates, the dispatcher always has an up-to-date view of the situation. 

Mobile application

Complementing the Tookan’s Agent App, custom-built interfaces were designed specifically for drivers and airport staff. Among them is a mobile app that supports rapid multi-barcode scanning to streamline baggage handling operations.

Key integrations

The DUBZ platform is not just a separate product, it is deeply connected to external tools. Therefore, we have implemented key integrations with other services to make sure the platform runs exactly as it was intended from the start.

• Tookan
  A key integration was with Tookan, the task management system that became the operational backbone of DUBZ logistics. It enables staff to manage orders, track progress, generate route sheets, and monitor delivery status – all in real time.
• Flystats
  The integration with Flystats, a global flight monitoring platform, provides staff with precise real-time flight data such as landings and delays. This is critical to ensuring fast baggage delivery and allows the system to launch delivery tasks immediately after arrival.
• Payfort
  To enable online payments, Payfort was integrated into the system, ensuring secure and user-friendly transactions that comply with MENA region security standards.
• Visa
  Thanks to the Visa Eligibility integration, customers can unlock premium benefits just by using their card – like extra baggage limits or complimentary delivery. Everything runs through Visa’s secure API, so no sensitive data is stored on our side.
• Google Maps
  Google Maps API was integrated to support algorithmic route optimization for delivery operations. Thus, the driver receives the task via the mobile app, and the route is calculated automatically, taking into account traffic, roadblocks and time limits.